Customer Care Centre in Malaysia
Dedicated and available, the Customer Care Centre (CCC) provides a single point of contact for all customers enquires, developing close relationships with customers.
Customer Care team with 1700 dedicated people in 68 countries provides world-class support on all Schneider Electric offers.
Strong knowledge management and dedicated training programs allow the first levels of support to resolve most of the customer queries within 24 hours, impacting directly customers satisfaction.
The team continuously improves its service level by using metrics such as customer answer rate within one day, lost call rate, and providing resolution in the first customer call. On one of metrics, we already perform at the level of the industry best!