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Support
         
         
         

        Customer Care Centre in Malaysia

         
         

        Tel: 1-800-880-877 8.30am - 5.30pm Monday to Friday

         

        Dedicated and available, the Customer Care Centre (CCC) provides a single point of contact for all customers enquires, developing close relationships with customers.

        Customer Care team with 1700 dedicated people in 68 countries provides world-class support on all Schneider Electric offers.

        Why contact?
        Our dedicated Customer Care team responds to questions on:
        - Commercial - products, solutions, post-sales queries
        - Logistics – delivery enquiry, order processing, price and availability
        - Technical – catalogues, product selection, or more complex questions
        - Service – intervention requests

        Strong knowledge management and dedicated training programs allow the first levels of support to resolve most of the customer queries within 24 hours, impacting directly customers satisfaction.

        The team continuously improves its service level by using metrics such as customer answer rate within one day, lost call rate, and providing resolution in the first customer call. On one of metrics, we already perform at the level of the industry best!

        For more information or for resolution to your queries
        > Contact our Customer Care now! 
        > or 
        email us at : customercare.my@schneider-electric.com

         

          
         
        To know more

        To know more 

        Facts & Figures

        - A true global organization : 68 local centres and 10 regional service centres
        - 1700 dedicated people worldwide
        - 600,000 customer requests answered a month
        - 97.5% of answers given in 24 hours or less.

        How to contact us

        Tel : 1-800-880-877 (Toll FREE)
        Fax : 603-7883 6000

        Email:
        customercare.my@schneider-electric.com
        Operating hours:
        8:30 am to 5.30 pm
        Mondays - Fridays exclude public holidays

        Address:
        Level 18,
        Tower B, Plaza 33,
        No 1, Jln Kemajuan,
        Sek. 13, 46200
        Petaling Jaya, Selangor